General
What is the difference between a 'back order' and a 'stock item'
Some of our products are not stock items and are made on order. When you add such a product to your basket this will be indicated as a 'back ordered' product. In most cases the lead in time for a back ordered products is approximately 1 week before dispatch. When we receive a
back order we will reach out to you to confirm make time, so you know
when to expect it to arrive.
If it is a stock item, it will be dispatched within a couple of days and take 3-5 days to arrive.
When we make to order, there maybe some variation in the available glass or wood materials available at the time of the make -especially as we operate on small hobby business basis and therefore do not hold vast stocks of any particular wood or glass at any one time, and as all our products are completely hand made there is always going to be slight variation from one item to another. This of course is one of the lovely
things about buying hand made crafted products. We will always make each individual piece to our normal high quality standard and specification.
Any questions on 'in stock or back ordering' items, please reach out.
How do I care for my stained glass and/or wood products
Our stained glass products are of course delicate by nature. They are handmade using glass, copper foil, solder and patina. Please be aware that the solder contains lead, so no licking :), and wash your
hands after excessive handling. They are made for indoor use only. To care for your item, we suggest only wiping it down occasionally with a damp cloth and if the patina or solder gets dull or tarnished after some time, then gently and carefully wash the item in warm (not hot) soapy water, working in line with the direction of the solder, completely dry the item before applying a small amount of wax (we use car wax polish) and gently buff it up - again in line with the direction of the solder. We advise no harsh chemicals.
Our wooden products are crafted for indoor use only, unless specifically stated otherwise. They should only require gentle wiping down with a cloth and on occasion you may wish to use furniture polish.
Dispatch and delivery timescales
We currently only dispatch to the UK and Ireland.
We generally use Royal Mail, second class parcel for smaller items and a variety of courier's for larger items.
In stock items are usually dispatched within 2 days and take on average 3-5 days to arrive.
Back order items are usually made and dispatched within 7 days and take on
average 3-5 days to arrive. We will notify you of expected make time on order.
As we are a small family business, on occasion dispatch times maybe longer due to holidays. If this is the case we will let you know on order, and will display office
closure times on our 'home' page.
Commissions timescales will be advised on order and depend on the complexity of the item.
Any questions on make times and dispatch please reach out.